Ordering from Flake Lab
Version 1.0 (2026-09-17)
Who you are buying from
Sold and prepared by Flake Lab, an independent business. The Varni provides the ordering software only and is not the seller of this food.
- Seller
- Flake Lab
- Address
- 1287 plymouth drive Oshawa, Ontario
Flake Lab’s policies
Set by Flake Lab. Questions about any of it go to Flake Lab, not to The Varni.
Refunds, cancellations and problems
Tell us within 24 hours of collecting or receiving your order if anything is wrong, and we'll make it right. Contact us and we'll sort it out.
Looking after your food
Keep chilled items refrigerated as soon as you get them, and eat everything by the date we give you.
Allergens
Allergen notice: ingredient and allergen information is supplied by Flake Lab and is not verified by The Varni. Items may be made where milk, egg, wheat, soy, peanuts, tree nuts, sesame, fish and shellfish are also handled. If you have an allergy, check with Flake Lab before you order.
Ordering terms
These terms apply to orders you place through this shop. Please read them — in particular section 3 about allergens, and section 8 about who is responsible if something goes wrong. They are published here as the terms on which the ordering software is provided to you, alongside Flake Lab's own policies above.
1. Who you are buying from
You are buying from Flake Lab (“the Seller”), an independent business. The Seller prepares, packages, stores, labels and hands over everything you order, sets its own prices, ready days and policies, and is the party responsible to you for your order. The Varni Inc. (“The Varni”) supplies the online ordering software the Seller uses to take your order. The Varni is not the seller, producer, packer or distributor of any food or goods offered here, does not prepare, handle, inspect, store or transport them, and is not a party to your contract with the Seller.
2. What The Varni does and does not do
The Varni provides and operates the software: the catalogue, the basket, order routing, the notification emails, and — where the Seller has switched it on — online card payment through the Seller's own payment processor. The Varni may receive a fee from the Seller for providing that software, which in some cases is calculated on the value of an order. The Varni does not prepare, inspect or supply the goods. Every question about the food, the order, the price, the ready day, a refund or a complaint goes to the Seller.
3. Food safety and allergens — read this before you order
Food prepared by an independent kitchen carries risk that no software can remove. The Seller alone is responsible for sourcing, recipes, preparation, cooking, cooling, storage, hygiene, packaging, date marking, labelling and allergen disclosure. Any ingredient, dietary or allergen information shown on this shop is supplied by the Seller and is not verified, tested or endorsed by The Varni. Items may be made in a kitchen that also handles milk, eggs, wheat and other gluten sources, soy, peanuts, tree nuts, sesame, fish, shellfish, mustard and sulphites, so cross-contact cannot be ruled out. If you or anyone you are ordering for has a food allergy, an intolerance, or a medical, religious or dietary requirement, contact the Seller directly and confirm before you order — do not rely on a product description, a diet mark, or the absence of a warning. Once food has left the Seller's premises you are responsible for keeping it at a safe temperature and consuming it within the time the Seller states.
4. Placing an order, and the Seller's approval
Submitting the order form is an offer to buy. It is not a contract until the Seller accepts it. Where the Seller collects payment on pickup or delivery, nothing is charged when you submit; the Seller may accept or decline your order and you are told either way by email, and if it is declined you owe nothing. Where you pay by card at checkout, your order is confirmed when the payment completes. Batches are limited: the items you order are held for you from the moment you submit until the order is accepted, declined or cancelled.
5. Prices, payment and taxes
Prices are set by the Seller and shown in the currency displayed at checkout. Where you pay online, your card is charged by the Seller's own payment processor into the Seller's account; The Varni does not hold or disburse your funds. Where you pay on handover, you pay the Seller directly. The Seller is responsible for any sales taxes that apply to your purchase and for issuing any receipt or tax document you need.
6. Changes, cancellations and refunds
Refunds, cancellations, missed pickups, substitutions and complaints are the Seller's to decide and to honour, under the Seller's own policy published with these terms. Contact the Seller. The Varni's software carries out a refund only on the Seller's instruction and never decides whether one is given. Nothing in these terms limits any right you have that cannot be excluded under applicable consumer-protection law, or your rights against your card issuer.
7. Your information
The name, contact details, address and note you provide are passed to the Seller so it can fulfil your order and contact you about it, and are handled by The Varni as the Seller's service provider under The Varni's privacy policy. The Seller decides how it uses your details after that; ask the Seller about its own privacy practices. No account is created for you: your order is reached through the private tracking link emailed to you, so keep that link to yourself.
8. The Varni's liability to you
To the fullest extent permitted by law, The Varni is not liable to you for any illness, injury, allergic or other adverse reaction, contamination, spoilage, foreign object, mislabelling, or for goods that are late, incomplete, unfit, not as described or not delivered, in each case arising from the goods themselves or from the Seller's acts or omissions. Those are the Seller's responsibility. The Varni's software is provided on an “as is” and “as available” basis and may be interrupted or unavailable, and The Varni does not warrant that an order will be received, accepted, prepared or fulfilled. Where liability cannot lawfully be excluded, The Varni's total liability to you for all claims connected with an order is limited to the amount you paid for that order. Nothing in these terms excludes or limits liability for fraud or fraudulent misrepresentation, for death or personal injury caused by The Varni's own negligence, or any other liability that cannot be excluded or limited by law.
9. How these terms apply to your order
These terms are published on this shop and apply to orders placed through it. You are not asked to sign or tick anything, and nothing about you is recorded as an acceptance. If you do not agree with them, do not place an order here — contact Flake Lab directly instead. These terms may change; the version shown at the top of this page is the one published now, and the version in force when you ordered is the one that was published on this page at that time.
10. Contact and governing law
Questions about your order: contact the Seller, whose name and contact details appear on this shop. Questions about the software or this document: info@thevarni.com. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without affecting the mandatory consumer-protection rights of the place where you live.